Returns & Exchanges

At Oasis, we stand behind the freshness of our gourmet products and offer a hassle-free resolution if your order does not meet our quality standards. Due to the perishable nature of our items, please initiate any return or refund requests within 48 hours of delivery.

1

Document the Issue

Take clear photos of the product and its packaging, especially if there is visible damage or a quality discrepancy.

2

Contact Support

Email our team at [email protected] with your order number and the photos to initiate your claim.

3

Verification Process

Our quality assurance team will review your request within 24 hours to determine if a replacement or refund is appropriate.

4

Receive Resolution

Once approved, we will either dispatch a fresh replacement immediately or issue a full credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing